It's interesting how there is a convergence of theories that entails empowering staff, whether it is from getting customer referrals, creating fulfilling workplaces, influencing business performance, increasing productivity or improving customer service – they all now invoke similar democratic mechanisms, more or less, for achieving this. But then of course, good business is good business, and good organisation is good organisation.
It's probably a good thing they're heading this way before online sharing tools like Facebook and Twitter make it imperative that they head this way. Either way, personal and business interests are aligning.
B
Tuesday, March 8, 2011
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